swordflasher wrote:Well, I was at Mark's today to pick up a sword, and as you say he is keen to remedy whatever he can. I was unable to move the quillons out of true on the sword you mentioned, but I didn't go as far as hitting it with another sword.
Personally I I've always thought it best to seek satisfaction from small businessmen before complaining about them on a public forum - the Review section here is public - because their business exists on their reputation. Otherwise they might feel they are being publicly victimised, which I am quite sure is not your intention, Nikos.
Of course if a swordmaker or any other business fails to acknowledge or remedy a problem then it's a public service to blow the whistle.
I hope you don't mind me stating my opinion about complaints and craftsmen, Nikos~ No offence intended and none taken I hope. I've always been a bit cranky on this topic since the old Sword Forum days.
I know what you mean, and no, no offence taken of course. If you couldn't move it from true then he must have worked on it, because when I sent them one was no where near true, and the other one could easily be moved. Also, I think what I have had to say was important to the community, I did contact him first, and I didn't get a very polite or helpful response, it was only when he was contacted by someone else that he got into gear, I have simply explained the scenario, which I do feel is very important, because I buy swords based on reputation. I didn't actually bring this up here at all, just reponding to others mentions of it. Still, I do think its important for people to know, two swords of mine have been problematic, and I don;t even need to start on the problems Paul had. Traders like Mark survive on customer loyalty, and I expect a little loyalty back.
And yes, I am disheartened, and I am sorry about that, but we are constantly hitting problems right now, even with some of the old regulars, like Armourclass, they currently have Mikes Schiavona because the guard was poorly made and with one session had huge dents, after a few more the bars were snapping, in the end though, a reviews section is for reviews, whether that be good or bad, and thats what I have done.