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Corsair's Wares customer service

PostPosted: 25 Jun 2013 20:22
by Marc
I work in customer service within one of the large telecommunication companies in the UK, and part of my role is dealing with after sales and delivery queries. I like to think I know the difference between someone doing their job and someone who cares about your order, but to be honest, that knowledge and experience is completely unnecessary when discussing Corsair's Wares and the service they provide as the care and dedication is so obviously above par a blind monkey could tell how good it is.

My order was simply for a chest protector, a £25 plus postage order. The order was placed at the end of May, but I didn't hear anything for a few days despite the money leaving my account. At this point I decided to email them to see what was going on.

I got a response a couple of days later to say that they had been at an event and only just got back but would look into my order asap. It turned out I had placed the order on the same day they had left and that they had just recently ran out of stock of the item.

I won't bore you with the details of the following 5 emails I received suffice to say I was kept completely up to date with them ordering stock, receiving stock and sending my order, even though I had told them that I was in no hurry and was happy just to receive it whenever.

It may not seem like a big deal, but I have dealt with some companies who barely seem interested when you are spending hundreds of pounds with them. To get this level of personal interest on a little £25 item was brilliant and very much appreciated.

I will definitely use them again and recommend them highly to others.

Re: Corsair's Wares customer service

PostPosted: 25 Jun 2013 22:23
by KeithFarrell
Thank you very much Marc, I really appreciate the review :)

We work hard to provide the very best customer services that is possible for us to give, no matter the size of the order. In the historical fencing community, the people are important, not just the orders for new kit, and so we care about the people who buy things from us.

Re: Corsair's Wares customer service

PostPosted: 25 Jun 2013 23:47
by the_last_alive
I have had similar experiences to Marc with regards to the customer service provided by Corsair's Wares, and in particular Keith. It's because of this service that they have become my preferred provider for HEMA kit.

They're also the first retailer I recommend when asked.

I can't praise them enough.

Re: Corsair's Wares customer service

PostPosted: 26 Jun 2013 09:50
by KeithFarrell
Thank you Martin!

Re: Corsair's Wares customer service

PostPosted: 26 Jun 2013 14:08
by darlojohn
Hi Guys,I can only agree with comments here,Keiths customer service is first class,I cannot recommend Corsairs Wares as anything but excellent,Good work sir.

Re: Corsair's Wares customer service

PostPosted: 26 Jun 2013 15:58
by KeithFarrell
Thank you John! I really appreciate the outpouring of positive reviews in this thread :)

Re: Corsair's Wares customer service

PostPosted: 28 Jun 2013 21:12
by Marc
Well deserved reviews mate. So that discount code you promised me? In the post yeah? ;)

Seriously though, I recently spent three days sorting out a customer order escalating as high as the manufacturers distribution rep and got no thanks from the customer. I know how important it is to tell people their efforts are appreciated.

Re: Corsair's Wares customer service

PostPosted: 28 Jun 2013 23:30
by Gordon H
I can totally agree the customer service I've received from Keith was second to none in both times I have ordered from Corsairs Wares. Highly recommended

Re: Corsair's Wares customer service

PostPosted: 22 Jul 2013 11:47
by Ridbadalous
Just made my first order of a pair of glooves with Corsairs Wares and I happily agree with all the above reviews. They answered my emails quickly and gave me loads of advice, and the gloves arrived within a couple of days of ordering. Top customer service! The fact that the gloves make me look like I have Hellboy's hands is an added bonus ;)

Re: Corsair's Wares customer service

PostPosted: 23 Jul 2013 11:37
by KeithFarrell
Thank you gentlemen! I'm very happy that our efforts are appreciated :)